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What are some important customer service expectations of the customer service associate?

Customer Service Business Development
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Question ajoutée par Vaiyapuri Gopalakrishnan , Manager - After Sales , M/s Saud Bahwan Automotive llc
Date de publication: 2016/07/26
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Vaiyapuri Gopalakrishnan
par Vaiyapuri Gopalakrishnan , Manager - After Sales , M/s Saud Bahwan Automotive llc

  • Great listening skills
  • Communication/Asking questions
  • Being able to get to the root of the reason for the call/contact
  • Empathy - put yourself into their shoes to understand how they are feeling
  • Trustworthiness - ALWAYS keep your promises to the customer
  • Follow through
  • Patience
  • Positive attitude - Even answering a call in a very positive tone can start things off on a better foot
  • Being able to work under a lot of pressure
  • Going the extra mile - Doing more than what's expected
  • Become an expert on your product or service
  • A genuine desire to help others
  • Confirming the customer's satisfaction

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