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What is most important to a company's success - a good product or friendly, fast service?

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Question ajoutée par Utilisateur supprimé
Date de publication: 2016/08/07
Mohammed Asim Nehal
par Mohammed Asim Nehal , M Asim Nehal & Co , Chartered Accountants

Both are equally important , A good product will create the name instantly but if not properly backed by services it will fall down soon...So both are equally important.

Heavenly J John
par Heavenly J John , National Head - Aftersales for Ford , Saud Bahwan Group

Success depends upon both!

Friendly Service is only 20%!!

You go to a restaurant. They can smile till their jaws ache, hold your chair for you when you sit down, and refold your napkin every time you leave the table, but if the food is no good, you're not likely to go back.

Therefore everyone started producing good product but by delivering through friendly service oriented people is only the competitive advantage one will make the difference and excel in this competitive world.

 

Taha Mustahsan
par Taha Mustahsan , Project Engineer (Distribution) , Sui Northern Gas Pipelines Ltd

for the success i would say a good product and a good service. no compromise 

Joanna Darmanin
par Joanna Darmanin , Co-founder , FINALLYNESS

I think there are two phases:

- The first one is all about the product. You need to convince your (potential) clients that your product worths it and provoke the buying act.

- The second phase is all about the friendly and fast service that you can put in practice only once the product was bought.

After proving the quality of your product, the quality of your service will retain customers.

Meselu Baye Beyene
par Meselu Baye Beyene , Sales Adviser , H2Fashion LLC

Most of the companies lack Customer service  these days . It has become very hard to find companies with a good and fast service.

padmakumar pathiyil
par padmakumar pathiyil , Marketing Consultant , Management Consultancy

There are so many factors that contribute to the success of a company. Sometime even a bad product can be made good by the prompt services provided by the company. Friendly approach come to effect only if the enduser is directly linked with the company. I dont think that plays a vital role in the success of a company. But one think is very clear even a good product can be rejected by the market if the service provided is bad. As mentioned earlier, some of the other factors that may contribute to the success of the company are, How is the demand for the product in the market place ( Market Potential or Demand) How cost effective is the product to the enduser? what are the unique selling points of the product? so on and so forth. More over a company may not only deal with one product. it may have multiple product and each one of them may vary in quality.Demand, Supplies etc. Hence i conclude by saying over and above these three points mentioned by you, there are lot more to factors that are involved in the Success of a Company.

TARIG BABIKER AL AMIN
par TARIG BABIKER AL AMIN , Head of Planning and Studies Unit , Sudanese Free Zones and Markets Co.

we need to face facts-there is a massive people problem in business. The sooner we acknowledge and understand this issue, the faster we can use it to our advantage

That means : Products and Services

Sean Edgar Lawerence Harris
par Sean Edgar Lawerence Harris , Operations Manager - Examinations/ IELTS Administrator , British Council

Both are important for teh success

Mohammad Akhtar Khan
par Mohammad Akhtar Khan , Team Manager , Amazon

Well, As per my opinion the most important to a Company's success is to achieve customer satisfaction by delivering solutions which suits their needs. And these all wouldn't be possible without a good product, friendly and fast service.

Maria Jean Abeleda
par Maria Jean Abeleda , Spa Coordinator , Awazen Spa

a company's success needs both to have a good product and good customer service. No company would like to be remembered by a client or customer about bad service nor a bad product.

Bishoy Bekheit
par Bishoy Bekheit , Business Development Executive , British Council - Egypt

balancing between all of them