What are some of the best examples of customer support of companies on social media?

There are so many examples daily about the fantastic customer support of various companies. But my favorite example is as follows:

As a loyal Samsung customer, Canadian Shane Bennett asked for a free unit of their latest, soon-to-launch phone. To sweeten his offer, he included a drawing of a roaring dragon.

Not surprisingly, Samsung said “no”. But to say thanks, they sent him their drawing of a unicycle-riding kangaroo.

Shane then shared both messages (and drawings) to Reddit where it went viral. In response, Samsung Canada sent him the phone he asked for – and customized it with his fire-breathing dragon artwork.

Takeaway: Have fun with customer interactions. Don’t take yourself too seriously.

we have a lot of examples around us of good coustomer support services on social media big companies like samsung, lenovo these companies interacts with there customers so well... its not just about social media sites which gives us a great help building good customer service but its also very important how u give replies on ur blogs and comments and help ur customers out of the problem they facing...

u can create a page on facebook, twitter etc to support ur customers but how u deal on it is important that is time to time updates about ur products, urgent replies to the customers if they need help, comenting on the coments of ur customers etc wuld build great customer support serivices...

I fully agree and endorse the experts submissions here.

Thanx for the invitation

Hi Lana, thanks for A2A.

I curated something that maybe relevant to this:

How important is customer service via social media?

According to J.D. Power, 67% of consumers have used a company’s social media channel for customer service.

And when they do, they expect a fast response. Research cited by Jay Baer tells us that 42% of consumers expect a response with 60 minutes.

So, how’s your social media customer service?

To your question now, here's a research of 14 amazing examples of customer service using social media. https://blog.bufferapp.com/social-media-customer-service

The best example , of Customer support of companies on social media is, : Lenovo and Samsung, which is giving a very high quality of service, to the customer.

The best and quickest 24/7 support service is LiveChat then you can have Twitter and FB. Also having a blog for your customers is highly adviced since customers can share their experiences together and this helps in creating bonds between customers and the company.

Live Chat website/7 that gives live support better than calling and waiting