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Well it depends on what your organization does !
If your main pririoty is to keep up with clients and stakeholders, then they can be translated as your customers. In that case, every word of them counts. Take them as serious as possible. Because they are a handful of people who supports the major turaround of your organization.
If your business is with direct consumers (a.k.a mass market), then you need to devise a feedback startegy. Let's apply Paretto's principle - 80/20 rule. Target the top 20% customers who are responsible for your 80% business. They may be bulk dealers, regular patrons, etc., Find out your top customer zone. Take their feedback to your heart. They are most probably true. Leave the rest 80%. They adds up to just 20%.
Yes, it is really imporatnt to take seriously the customer's feedback to succeed the organization. Beacuse the customer is the king. On their feedback the organisation can develop any product or service they provide.
yes .it is really very important to response customer feedback ..if we take lilhtly might be organisation lose thir good customer & bussiness .because of bad service.
Of course it is taken seriously otherwise what is the use of collecting customer feedback.
It depends on the nature of business. In my opinion it should be taken seriously as it is not necessary that you always deliver what custoner is suggesting but it always open new ways to come up with something which will help in customer satisfaction and ultimately lead to success of the business.
Customer Centricity is vital in of making organization strategy or roadmap for any service oriented company. As a customer, feedback will always be astray, unfocused and off-track because of lack of how organizational process and product development works but customer will always speaks his mind. In order to articulate customer’s feedback into something meaningful, a customer experience professional is important to work as a catalyst between customer and organization. It’s the job of customer experience professional to take every feedback seriously, leaving the whole organization out of the aggravation of undirected feedback from customers and only work on those that matters.
