What if your company is complying with food law and regulation, but still has customer complaints about product? what should you do?

Question

Sometime in food companies, there is good compliance record both internally and outside report but you also find that the company is relieving complaints about the product safety/quality. What should be done to detect the problem immediately?

Sherif Neam · Answer

I will try to improve my product and fix the flaws that the customers are complaining from under the Food Law and Regulation.

Utilisateur supprimé · Answer

Some companies are complying the laws and regulation as a requirement but the truth is that companies are not implementing the laws,regulation, & procedures.
Make an Internal Audit of whose department handling the product as soon you conduct, you can see where the problems are.
Provide a proper training for the workers, ort refresher course to those have the trainings already.
Ensure your company are ISO certified.
Invite an Auditor Surveilance of your company.

Haya Smadi · Answer

Hello,

we should make a survey for a number of customers to know exactly what their needs and to try as much as we can to serve them a good quality of product as they wish.

thanks.

Lahoussaine IDDER · Answer

Ask the customer to send his quality auditorto check internally that you respect the law standars.

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What if your company is complying with food law and regulation, but still has customer complaints about product? what should you do?

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