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A. "The lady who served us in the restaurant was very helpful, but as the only person serving it meant an unacceptable wait she explained that other members of staff had been off sick, but with the greatest of respect any professional restaurant should be anle to deal with that"
Five Key Tools to Improve Customer Experience
1. Mobile Customer Support
no technology has been adopted more quickly by more people than the mobile phone, So when these consumers use mobile devices to seek information and ask for help on company websites, what kind of Customer Experience are they having?
2. Live Chat
Live chat is a quick and easy way for customers to contact a company and receive an immediate response without leaving the company’s website. It is particularly popular with online retailers
3. Self-Service Management
Self-service resources are posted online to provide support information that customers can find and use themselves. The most common examples of self-service resources are knowledge bases and frequently asked questions (FAQ) pages.
4. Social Media Support
Social media is a place where people share their experiences with their friends, family and acquaintances … but they also share with your customers, prospective customers and soon-to-be-former customers, as well as the competitors they leave you for. Social media is a veritable minefield of Customer Experience potential, and businesses must tread carefully.
5. Omnichannel Support
Our fifth essential tool for improving customer experience is omnichannel customer support. As the name implies, this is a support platform that allows customers to contact the company on all, or one of a number of, service channels. Giving customers many choices is a safe way to ensure that most of their preferences will be met.
