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we give them the first priority and show some of their work progress so they can be in a better position which decrease their impatience.
first listen to the customer undestand his or her impatient and try to use parralell proverb that atleast can make him or her convinced .2.actively sympatize meaning expressing sympathy for their unpleasant customer experience.
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we have to listen their words, rational and situation, and then we have to ask a deeper question for understanding. Resolve their issue and after fixing the same we have to say thanks.
Dear Thiviyah,
Very nice question. The answer is also be NICE with the customer.
The first and, foremost thing is not to loose patience and temperament while dealing with such customers.
Listen to him, understand why he is impatient.
Tell him why the delivery is being delayed or the technical challenges you are facing.
Slowly and, steadily the customer will start understanding.
Good Luck..!
Thanks and Kind Regards,
Jelbin
