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What’s the best way to apologize? ما هي أفضل طريقة للإعتذار؟

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Question ajoutée par salah hamza , Catering Sales Manager , Al-Washim company for food services
Date de publication: 2013/09/26
wael قرشى
par wael قرشى , sales , شركة حورس لتجارة المعدات والأجهزة الطبية

الاعتذار الصريح والمباشر 

ليس هذا فقط بل وتصحيح الخطأ

salah hamza
par salah hamza , Catering Sales Manager , Al-Washim company for food services

No explicit apology is necessary if the error is small and if you are correcting the mistake.

Do not apologize when you are not at fault.

When you apologize, do it early, briefly, and sincerely.

abdelghani barkoumi
par abdelghani barkoumi , مسير , شركة حرة

محاولة اصلاح جزء من الخطأ او تعويض ذلك 

Utilisateur supprimé
par Utilisateur supprimé

It depends on the person. Different personalities like different things; There is the 'I'm Sorry' approach, because some people simply just like to hear Im sorry. Some people like to talk it out, some people like to get their side through, because they feel like they didn't get to speak, and some people like gifts. You are the only person who knows this person for real, so you have to decide what it is they would prefer based off their personality.

الهام قديح
par الهام قديح , خدمة العملاء , بنك فلسطين

اكيد الاسف الصريح انا آآآآآآآآآآآآآآآآآآآسف بدون لف ولا دوران

Binod Timsina
par Binod Timsina , Human Resources Business Partner , CG Corp Global │ Chaudhary Group

An apology is an expression of remorse for something you've done wrong, and occasionally serves as a request for forgiveness, as well. Apologizing for a mistake might seem like an impossible task, but you can get through it. Here's how.

·         If you don't think you did anything wrong, then express regret or sadness for the feeling that someone is experiencing as a result of what you did. Presuming the effect was unintended, the basis of the apology often lies in not having foreseen how your actions would affect this person, realizing that the benefits of the action did not outweigh the unforeseen consequences, and wanting to compensate for your oversight. However, if the other person does think you did something wrong, just apologizing for the effect, and not acknowledging that you did something wrong, may mean the two of you can't reach understanding.

·         Understand that if your error was in offending someone, whether or not you were right is irrelevant. You might have pointed out a very real flaw, but keep in mind that you're apologizing for making the other person feel bad. Don't dwell on the truthfulness of your actions in that case.

 

  • Realize that there are no excuses. Do not try to think of or offer one. An apology with an excuse is not an apology. Take full responsibility for what you did.
  • An incomplete apology often feels more like an insult, because it implies that you don't see the other person's pain as valid.
  • An apology with an excuse is simply not an apology. It may very well be that other people or circumstances contributed to the situation, but you cannot apologize for them; you can only apologize for yourself, so leave them out of it.
  • Good: "I'm sorry I was offensive."
  • Bad: "I'm sorry if I was offensive."
  • Bad: "I'm sorry you were offended."
  • Bad: "I'm sorry for anything that was offensive [to you]."
  • Good example: Boss, I'm sorry I'm late again. I know my shift started10 minutes ago. I hope this doesn't complicate your day."
  • Good example: "Dear, I'm sorry I forgot your birthday - there's no excuse. I hope you don't feel neglected. Please, let me set this right."
  • Bad example: "I'm sorry I broke your vase, but I was mad and I needed to take my anger out on something."
  • Understand that just saying "please forgive me" does not qualify as a true apology. That's not even admitting you were in the wrong. Many people use the term "please forgive me" as a path to avoid responsibility. Instead, be sincere and show that you are truly sorry of what you did, and you would like to repair your relationship with the person.

abdul latif mohamed sorour Abdul latif
par abdul latif mohamed sorour Abdul latif , Senior Food Trade Hygiene Officer , Dubai Municepality

الاعتذر المباشر ولكن بعد التفكير والاقتناع التام بأنك في موقف توجب عليك فية الاعتذار  وحسب الموقف ممكن الشرح للشخص انك تعتذر منه للأسباب كذا وكذا. نفسيا  سيكون ذلك افضل اعتقد 

Nagwa Yehia Ramadan
par Nagwa Yehia Ramadan , IT support & Data entry , Saba IP

 أفضل طريقة للاعتذار هي عدم فعل الخطأ مره أخرى 

 

ATIF RAJAB
par ATIF RAJAB , Personnel Officer , Saudi Binladin Group

برأيي ان الاعتذار لايصل ,, إلا إن غمسته بالصدق

كن صادقاً باعتذارك , وكفى

 

كيف تكون صادقاً باعتذارك ؟؟  إعني ما تقول

الاعتذار ليس فقط تحريكاً لشفاهك ,, بل هو شعور صادق ورغبة جامحة للتصحيح

Utilisateur supprimé
par Utilisateur supprimé

Be sincere.Don't let your apology be seen as sign of weakness but let it be seen as a sign of strength. Show remorse , but. Don't get emotional.

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