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Communicating effectly with customers is an important part of ensuring their needs have been met.Think of the last time you received...[Show Details]?

poor customer service and describe what happened, then explain what you would have done differently to improve the service experience.

  • Your poor experience
  • What things would you have done differently if you were delivering the service?
  • What does "anticipating" a customer's needs mean to you?
  • List3 actions that may lead a customer to believe you are anticipating their needs

Job: Restaurant/Bar

Restaurants Management Customer Service Customer Support Food & Beverage
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Question ajoutée par jessica rabbit
Date de publication: 2016/09/18
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Emmanuel Wamweta
par Emmanuel Wamweta , production supervisor , Tembo Steel Rolling

It was actually when a customer service provider undermined me & overlooked me anticipating that i didn't have the capacity to purchase what i was inquiring about, he took me for granted, ignored me & attended to others for whom he deemed capable of purchasing "big things".

What i would actually do if i were in his place is, handling all customers equally & fairly and abandoning the unfair anticipating of customers' potential & capability as far as pirchasing & involvement of transactions is concerned.

Thanx for the invitation

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