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It requires a balanced approach. Face to Face conversation would allow you to establish relationships better. Whereas telephone gives you gives you faster and wider reach. So depending on the segment (B2B or B2C) and type of product you may choose the combination of two. You need to strike a ballance on cost of sale and your actual returns
It depends on the Product and to a certain extent - the value of the product.
Example - For buying a travel ticket - Neither the buyer or seller need to meet. Ultimately, the delivery matters. The transaction must be complete and trustworthy.
On the other hand, if the product is Life Insurance, and we are in an age of tailor made products, the seller / Planner / Consultant must meet the Buyer or vice versa.
I believe face to face client visits improves customer loyalty and more personal.
both.
phone calls are important to be available 24/7 and makes it easier to be reached
but every once in a while and old fashion warm hand shake is a good gesture of engagement and makes the client feels closer to the service provider.
Well it depends, If it is a followup calls then OK , always ensure you pay a visit to your client when you have something new and important.
