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Although I cannot recommend any specific books, I believe how you manage change depends a lot on the type of change - organizational (restructuring/ M&A etc.), process change (new IT system, new tools or machinery, new process system) or circumstantial change (new office location as an example).
A basic 3-step approach that I personally employ around change management includes:
1. Understand what is changing and for whom - Identify the type of change, the impact and which teams / people are impacted.
2. Identify Key Stakeholders - Senior Management, Power-players, Influencers - Reach out to them re. the change and highlight what is in it for them. These stakeholders, if managed properly, will be instrumental in ensuring you have the required support and back-up in driving the change. From among these, a cross-functional team will need to be formed to implement the change (Finance, HR, Operations etc. may be key personnel depending on the type of change).
3. Actual Change Management - Communication and Implementation Strategy - Reaching out to the overall target audience who are impacted (for action) and wider audience (For information) and setting responsibilities and time-lines around implementation of the change.
Hope this helps, good luck!
Process changes are ussually for improvement so all that the team needs for this are clarity and involvement. The team will be up to speed and the implementation can go ahead.
The problem with change is ussually people, as you are taking them out of their comfort zone. My previous manager did a masive change for people at my previous company, and i applaude him in the manner he did it in.
He split the group into 4 session as to cover all the personnel, and took us for a 1 day offsite(to cover all personnel, without impacting the work). We worked through a small book called: Who move my cheese. When we 1st started with the book, it was a bit corny, but as we got into it, and we understood from management side why the change needed to happen, it all made sense, and majority of us were onboard. This book played such a valuable role. I truely think if this book wasnt available, the whole changed would not have succeeded. Short and inspirational book.
ITIL has a module called Release, control and validation. This talks about the best approach to change management.
