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During my 16 years of experience, I have dealt with many situations thus gaining skills in troubleshooting and solving complaints, being calm and patient, not rushing into decisions, planning and achieving targets.
There are very many specific situations i have encounted in my working life but i can't list them here because they are "many" & "big" in terms of narration. However i have learned so many lessons out of them, some of which i can list here below;
Patience & endurance.
Humility & compassion.
Every situation may call for a different measure.
Never to take things for granted.
Always to be ready for any challanges because life is full of challanges & surprises.
Always to be empathetic.
Respecting everyone irrespective of their social status
You must be patient in your life
And trying to learn every day of your life