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Administration work requires more common sense than any other academic lesson which is still of high importance.
Common sense is built with experience, so I guess you could give them a lot of activities where they solve impromptu issues and try to find solutions.
Great communication skills are super important, they must learn how to speak clear and direct. Teach them how to share their thoughts clearly about a certain issue in less than a minute, then try less than 30 seconds. You could pair them up, and give them random issues to talk about and monitor how it goes.
They must learn the importance of organization whether it's with tasks, schedules or documents. They should know how to handle different types of folders under stress.
They should be pretty good with computers, research and how to use Google efficiently.
They should know how to write a report correctly and accurately.
They might need to learn how to manage a group of people as well.. it comes in handy sometimes.
