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To prepare for your interview, make sure you know the requirements of the job. Look back at your resume and list any experiences you have had that demonstrate your ability to meet those requirements. This will especially help with behavioral and situational interview questions.
Before the interview, do some research on the company you are interviewing with. Make sure you have a sense of their mission, their products, the population they work with, and the company culture.
Customer Service Interview Questions
- Personal Interview Questions
What qualifications do you have that make you suitable for this position?
How do you achieve your goals and objectives?
Are you a team player?
Do you prefer to work alone or with others?
What do you do when you don't know the answer to a question?
What made you want to be a customer service representative?
- Questions About Customer Service
Why do want to work in customer service?
What are the top three qualities everyone who works in customer service must have to succeed?
What have you done to be a better customer service representative?
What is customer service?
What is good customer service?
- Behavioral Interview Questions
Explain a time when you assisted in resolving a dispute between others.
Tell me about a time that you helped resolve a particularly difficult customer issue.
Talk to me about a time when you were unable to help the customer with their problem – what was the issue and how did you handle the situation?
Give an example of a time that you changed a customer’s emotions from frustration to joy.
Tell me about problems with the products or services you previously supported? How did you deal with them?
What have you done at your current company to increase revenues, reduce costs or save time?
- Situational Interview Questions
The customer is saying you’re taking too long to solve the issue, what do you do?
The customer is pointing out a well-known problem with your product, what do you do?
What should you do if a customer asks a question you don’t know the answer to?
What do you do if the customer is wrong?
- Questions About the Company
Why would you be a good fit for our company?
What do you know about our products and services?
Have you tried our product/service and what do you think of it?
- Questions About the Work Schedule
Can you work a flexible schedule?
Are you available weekends and holidays?
Are there any reasons why you can't work your assigned hours regularly?
Would you be available to work additional shifts?
Dear Dana,
Thanks for the invitation, I will provide you with the questions, as for the answers, you should come up with your own since the interviewer will know whether you are memorizing and using a standard answer or you are expressing yourself.
1- What does customer service mean to you?
2- What are the competencies for becoming a good customer service agent/TL/Supervisor/manager?
3-Why did you choose to work in customer service?
4- How to provide an excellent customer service?
5- Tell us about an incident where you handled a customer in a good way?
6- Tell us about an incident where you handled a customer in a bad way?
7- Which communication channels do you think is more suitable for providing customer service? Why?
Thanks for your invitation, Agree on experts answers.
I endorse Mr. Tamer Marshoud & Mr. Ahmed Hassan's insightful submissions.
Thanx for the invitation
Thanks for the invite ............................ agreed with the answers Mr. Tamer
