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How can I build an efficient online customer support?

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Question ajoutée par Dana Qaisi , Social Media Specialist , N/A
Date de publication: 2016/10/10
Jean-Pierre Jauss
par Jean-Pierre Jauss , Consultant , Transnusa Interbuana

In using a semi self learning robotic device beside your costomer serviçe group.

Sahar Abdul Aziz Awad Al Shahrani
par Sahar Abdul Aziz Awad Al Shahrani , اداري , مدرسه الثانويه السادسه والمتوسطه التاسعه

In the beginning you that is determined by the quality of services Will be presented via the Internet Choose a distinct team and trained to support service And solve problems effectively and communicate with the client and find out the degree of satisfaction with the servic

Manzoor Alam
par Manzoor Alam , Director , 7th Sky Travel & Tourism Services (Pvt.) Limited

There could be several ways, it could be through Twitter, Facebook, WhatsApp or I thing more effectively you can create chat room at your website too, which is more effective way I believe. However, you can develop an app too to get connected with your customers too.

P A Cariappa Appaiah
par P A Cariappa Appaiah , back office executive , Inspire Hond

By doing, " C hating" with the " Customer", and , regularly updating , the new , product, and explaining , the product details, through " Face book", and " Twitter".

Francis Jr Simbajon
par Francis Jr Simbajon , Associate Marketer , C-ONE TRADING CORPORATION

I think this question is already posted by Ms Lana Oudeh. The question seems fuzzy, but I think to build an efficient online support is just to have the basic customer service but of course by giving out superior support even if it is online. In my two years experience as a Technical Support Representative Chat (Non-voice) we always sets high expectations with our clients by giving out excellent support. It's not that easy handling a customer over chat since communication is very tough from customers get disconnected due to network/internet connections. It is very important to know or understand your product or even reviews to be sure to answer your customers needs or in giving out the exact step-by-step procedure by leaving a good trail after or before you will get disconnected from each other.

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