Has technology killed customer service? How?

Technology is just a tool, but the people making those bad decisions, forcing normal people to seek alternatives. Unless there is a monopoly involved like the electric co., gas co., or cable. Then the people doing the killing are the politicians who are allowing these jerks to gain a monopoly

I dont think technology has killed customer service, I believe it's just evolving. Technology enables businesses to lower cost and reduce their reliance on humans doing a particular job. Similarly with customer service, options like live chat, serve to change the way business communicate with customers. Having said that, the phone channel still remains extremely relevant, but the cost of speaking to a human being has gone higher and higher, which is why many company's are trying to move away from the reliance of having human agents.

Technology has supported the customer service to make customer experience at his/her comfort and at the same time kept the customer service at check through instant feedback about his/her experience. It is for the customer service to make use of the technology to improve the customer experience or otherwise. In any case customers started using the technology and even started demanding the technology be adopted in the customer service area.

Thanks for the invite ............................ agreed with the answers Mr. Fouz Abdunnasir

The goal of your business in terms of its customer interactions is the generate loyalty. There's no better way to do that than to offer quality products and services and to be responsive to your customers. But as new technologies have come to market to make it easier for businesses to provide customer service, they may also be increasing the number of channels through which you interact with customers and the complexity of those interactions. 

No I think not, it has improved customer services much than before.

Technology made customer service easier than before