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I think Mr Druker said : setting objectives, organizing, motivating and communicating, establishing measurements of performance and developing people.
http://www.blacksacademy.net/content/.html
Gold plating is an additions to the original scope of project , this scope was agreed and signed off by all stake holders.
Those Changes/additions may affect the ( Time-Cost-Quality ), while it was not requested by customer.
While Meeting/Exceeding Customer requirements is doing the project activities perfectly without affecting the ( Time-Cost-Quality ) and without changing the scope of the project.
In this case The final product will meet and may exceed the customer requirements.
Gold plating = add extra work “ not accepted in project management “
