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How should managers handle conflicts between team members?

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Question added by Rana Alnajjar , Web developer , Lebcards
Date Posted: 2016/10/18
Wail Zayid
by Wail Zayid , Facilities Supervisor , Shade Corporation

Thank you for the invitation

When a team oversteps the mark of healthy difference of opinion, resolving conflict requires respect and patience. The human experience of conflict involves our emotions, perceptions, and actions; we experience it on all three levels, and we need to address all three levels to resolve it. We must replace the negative experiences with positive ones.

Ermabeth Olayan
by Ermabeth Olayan , Operation Quality Assurance Team Lead , Noon.com

As being a Leader or a role model, simply listen to each side of the story and act like you were treating  them equally. At least let them see and feel that you are not being one sided Manager.

Omar Saad Ibrahem Alhamadani
by Omar Saad Ibrahem Alhamadani , Snr. HR & Finance Officer , Sarri Zawetta Company

Thanks 

He should listening well to all parts of conflicts and analyzing the collected information, in order to stand on the real reasons of this conflict  

Maen Al-Rawabdeh
by Maen Al-Rawabdeh , Supervisor Administration , Tornado Group

1-Search for the real causes of the problem if it was work-related or personal problem

2-Listen to all sides in the problem

 

3-Analysis of the problem and give the problem sufficient importance

 

4-To reach a solution satisfactory to all parties

DR MD ANWAR HOSSAIN
by DR MD ANWAR HOSSAIN , Moderator , bayt.com

I think it's only possible by using with a strong motivational power. Thank you for your invitation.

ghazi Almahadeen
by ghazi Almahadeen , Project Facilitator , Jordan River Foundation

Thanks for the invite ............................ agreed with the answers Mr. Mohammad Naddaf

Praveen Haridas
by Praveen Haridas , HR MANAGER ( CSR AUDITS ) , BUSINESS SERVICES AND MORE

Listen, analyze make both of them understand the situations and solve the issue

Krishna   KHASANIS  PMP
by Krishna KHASANIS PMP , Project Manager-Electrical , Larsen & Toubro Ltd, P T & D (International)

Thanks for the invite.

In my opinion best way to handle the conflict between team members is to confront them. Because by confronting, a manager will come to know the source of the conflict and then can resolve the root cause of the conflict. 

yami aulifia
by yami aulifia , Secretary , al methaq manpower agency

1. be aware that conflict occurs

2. set the ground rules

3. learn about destructive conflict

4 stop conflict when it happens

5. get the whole story

6. meet for resolutions

7. discuss both sides of a perspective

Ashraf E. Mahmoud (PhD)
by Ashraf E. Mahmoud (PhD) , University Lecturer, Freelancer Consultant and Trainer for Int'l Business & Banking TF. , FreeLancer

Thanks for invitation,

Agree with the colleagues's valuable replies,

Duncan Robertson
by Duncan Robertson , Strategy Consultant , Duncan Robertson Consultancy

This can be difficult.  I find that firm, detailed intervention is effective. It's usually helpful to identify the cause of the conflict and solve the point in dispute.  Separating the parties, either in time, space or process is often a good idea.  Sometimes it is necessary to redirect somebody's resentment or anger towards yourself, as team leader: it can then be dealt with directly in due course without affecting the rest of the team.  Creating a cooling off period, for example sending somebody home without penalty for the rest of the day, is another useful tactic. 

It must be made abundantly clear to the parties (and the rest of the team) that conflict (as opposed to healthy disagreement) is not allowed in the workplace, and therefore does not happen.  if it is about to start, then it must be stopped. 

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