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A guest at a hotel complains that the room hasn’t been thoroughly vacuumed. This is an event that occurs occasionally and can be handled with a standardized, routine response.
a. A programmed decision
b. Ill-structured decisions
c. Novel decisions
d. Non-programmed decision.
although the answer is letter A, you should apply the 5A's to solve the problem. wondering what is the 5A's? of course I cannot give the whole details I'm not yet part of the company. That's the very important how you solve any types of problem or guest complain.
Looks to me option A correct one -----------------
My Answer is (A).
Thank you for the invitation.
Thanks for invitation ..................... my answer is A
the correct answer is A
regards
option (a) is the correct answer
Thanks for the invitation
>>>>>>>>>>>>
answer is A
Thanks for invitation,
I do believe that the correct answer is "A".
a. A programmed decision
Thanks
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