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One of your team is struggling to meet their targets. Specifically, they are finding the processes that they need to follow difficult, and this is then impacting on their ability to perform in role.
Please select one response from the following:
A. Arrange for the team member to receive additional support from yourself and other peers.B. Observe their working style and discuss during a1-2-1 to identify skill gaps and aid their development. C. Have a conversation with your line manager to see if they can be moved to another role due to the impact on the service to our customers. D. Have a conversation with your team member about their performance and tell them what they need to do to improve performance.
dear
B then C
kindly regards
Since it’s a team we are taking about not an individual member, then the problem is not with the team, the problem is with the process. This task is usually the responsibility of the Kaizen committee or the kaizen team or the Quality Manager, and it’s usually fixed as follow:
Genchi Genbutsu (go and see), go to the actual line and observe the process, collect data and listen to the team issues with the process.
Put together a kaizen team (usually members from QC, Engineering, and Production) to evaluate the data collected and the findings from step 1.
The Kaizen team may use the available quality tools (such as fishbone diagram, 5whys, brain storming etc.…) to pin point the problems.
Come up with countermeasures for each problem detected from step 3.
Base your decisions on the true data collected not a guess work or a hunch.
Review the countermeasures before the implementation and its effect on other processes, safety, cost, and time.
Implement the new countermeasures.
Train the team on the reengineered process.
Monitor the effectiveness of the countermeasures implementation by collecting new data and review the team feedback on the improved process.
Repeat step 1 to 9 if the new process is still difficult for the team.
Thanks
Thank you for the invitation. Option C - it is more relevant procedure to stop any worse impact on the service level to customers.
Thanks for the invitation. My answer is D
D. Have a conversation with your team member about their performance and tell them what they need to do to improve performance
The correct answer, I think,
thanks for the invitation
B. Observe their working style and discuss during a1-2-1 to identify skill gaps and aid their development.
Thanks
It is option C.............
My answer option ( C ) >
.... Thank you for invite ....
option (b) is the preferred choice
________Option C
_________Thanks for invitation
