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Insurance companies usually face clients who have had terrible experiences or are frustrated with their problems and are seeking help from the customer service department.
In these cases, do you think the customer service department should be sympathetic and understanding or should they just resolve the problem without relating to the customer?
Clients, as well as employees that service clients, are two of the biggest assets most organizations possess. By having a skilled team of staff that can service and build relationships with clients, success and prosperity can be attained by any business. In the insurance profession it is mandatory to provide exceptional customer service to clients in order to promote customer loyalty and continued growth. By giving more than a policy and a promise, customer trust and longevity can be created. When a client is happy about the service they are receiving, they tell their friends and family. However, when a client is unhappy, they unfortunately tell everyone. Keeping a positive reputation built on trust and respect from clients can lead to referrals that will continue to build the business. Any insurance professional knows that referrals are gold.
Not at all The company must concern with the customers and resolve the customer problem. This way they can boost the business and this is a great way of marketing. In my point of view Customer service department is a backbone of any business unit and if this department is weak or not working properly then business can not grow.
Yes. Customer Service Department is useful in Insurance Companies also.
We need to train, educate our support team to understand customer query before answering.
The imporatance of remaining calm, patient and addressing the query is best medicine
PERTICULARLY IN A SERVICE INDUSTRY LIKE INSURANCE PROVIDING A GOOD CUSTOMER SERVICE IS VERY ESSENTIAL AND IMPORTANT AND WHICH IN TURN HELP THE COMPANY TO GROW FURTHER.
well for me i would always to listen to them first, because sometimes we just make mis understanding to each other,always be patience no matter what happen.
in fact I have never worked in a company of insurance but in my humble opinion I think it's useful insofar as the insurance protects you against the risks that can occur at any time. And besides the relationship with the customer is very important to me and it does not just solve the problem, in addition to solving the problem, we can also assist with advice
I believe that they start their jobs normally sympathetic like other people but as it develops into a routine they may develop a form of apathy.
The costumer service in insurance companies are some what helpful to their patients, but they provide the instructions & services within the policy coverage. This is is helpful to the patient when some providers refuse their covered services & helpful to the service providers when the patients demand uncovered services...
Thank you for your kind invitation
Customer service department is very necessary for all companies, banks and bodies dealing with the public, it is necessary to have a customer service department of insurance companies have had experience and expertise in all business must be authorized and has some authorities in decision-making
Thank you . not exactly necessary as the insurance underwriting department as well as production department in the insurance company do these jobs
Kind regards
I believe that being sypathetic and understanding of customers actuallu helps the business or company to flourish.
