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Should part of your job as a customer service agent include inviting your customer to dinner/buying gifts/giving special treatment?

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Question ajoutée par Salam Assi , Customer Service Officer , Etihad Bank
Date de publication: 2016/11/14
Jayson James Morales
par Jayson James Morales , Customer Service Specialist‬ , Khidmah‬ LLC‬‬‬‬‬

Dear Salam,

 

The thought of treating your customer well is one of the attributes of providing an excellent customer service. However, buying gifts & inviting your customer for dining is beyond your role unless you're working in a restaurant and you ask them to dine-in and treat them special. :)

 

 

Ana Rose Millena
par Ana Rose Millena , Secretary cum Receptionist , Al Terhab Elect. Switchgear Dist. LLC

It depends on which industry are you in. Buying gifts for customer as long as it's from the company's pocket, I don't see anything wrong. It's a gesture that every loyal customer would appreciate. But inviting your customer to a dinner, I think it is a bit much. Well, you can give the customer a dining pass/voucher though.

Lesego Molefe
par Lesego Molefe , Secretary , Johannesburg Roads Agency

Dear Salam

 

I believe that both the giving and receiving of gifts and hospitality have an important role in facilitating business practice. A meal out with a supplier can help build a relationship.

Regards

Tariq Omer
par Tariq Omer , Sr. Trainer and Consultant Insurance , Watan First Institute

Practically this may not be possible but in some special cases it may be considered

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