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What are the customer focus principals?
How can I make my customer service department change the way they work and start implementing these principals in order to achieve a customer focused organization?
Becoming a good listener with patience before the clients is very essential for any industry.
Make enough time to listen and understand the client. If the rationale behind the complaint, demand, or need is addressed, it will help the organization create a stronger customer engagement. Commit and deliver on time. Client will feel valued. Build a strong client relationship and sales will definitely follow.
You can't "make your people" do anything if they don't have buy in to the changes you are trying to affect. You should start looking at who you have in this position, perhaps they aren't the right people for the job. Maybe they would be better suited in another department, if you want the best people for customer service stop looking in HR for applications and get out to a few retail establishments like stores, restaurants and small shops. Watch from a distance how they interact with their customers on the phone or in person. I have approached people I observed or experienced to apply and make sure the HR department got their application to me.
If you can get one or two excellent customer service employees in your department they can often times help affect the changes you are trying to accomplish by being a peer coach to the others. I think people learn better from observation and practice than by scripts or speech's.
By understanding their deamands goal and time management we can handle it
Listening Skills rates are the best when it comes to customer service.
by customer satisfaction ask the customers
The answer is simple and complicated at the same time. You should make your team to ask these simple questions: what is in it for my customers? Why should they care about my business? What would I do if I were my own customer? If you're sincere with yourself, you know the answer. Try gather your team and give them the right to speak freely, listen what they have to say. Then explain these principles to them.
Preparing with everything to understand the need of the client necessity...and with a positiveness grabbing the attention is most important thing....!
I can make my customer service department revolve around the customer focus principals through conistent motivation that we should live up to the company's vision-mission, particularly to manifest excellent customer service to every client who enters the company's premises
BY GIVING TRUST TO BOTH CUSTOMER AND STAFF
First welcome the customer with smile and eye contact. We should listen and focus his attention towards his quereis and resolve with in the TAT. Post resolution we should inform and give confidence in future.
Then only we can make a strong relation with the customer and we should ensure that we are the customer's primary option to contact. Business will come automatically, this I did taste practically.
