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What is the difference between customer service and customer satisfaction?

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Question ajoutée par Jalal Taleb , General Manager , Xperts Group
Date de publication: 2016/12/05
nesrine abdallah mohamed
par nesrine abdallah mohamed , sales supervisor , allianz insurance company

customer service is how to serve customers by giving them the service needed but customer satisfactions is to serve you customer with high quality of sevice that makes them satisfied which van built a strong rapport between the customer and the employee which can open new business opportunities in the nearest futur

Utilisateur supprimé
par Utilisateur supprimé

A customer may be served and NOT be satisfied.

 

On the other hand, a customer cannot NOT be served when they're satisfied.

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