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What's better in general, solving customer problems over the phone or face to face?

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Question ajoutée par Salam Assi , Customer Service Officer , Etihad Bank
Date de publication: 2016/12/10
Brian Buenaobra
par Brian Buenaobra , Panel Administrator / Client Service Analyst , IMS Health

Face to face has countless possibilities compared to limited and restricted over-the-phone.

junaid nizamani
par junaid nizamani , monitoring and evaluation officer , TRDP-MFP

i think face to face is better option to solve the problem rather than on phone.because some times small issues create big problem between customer and company.so i believe face to face is best choice to satisfy the customer and fulfill his requirement and to solve his problem.

 

 

Rowell Jover
par Rowell Jover , Waiter , Newrest Gulf

It should be face to face so that you can see how the customer react on that particular problem and base on that you can make a decision to solve that problem.

Lek Bahadur Lama
par Lek Bahadur Lama , sales assistant , Al Futtaim Group

Yes i do agree with him and i would do my best to short out the problems positively and effectively or if not then i will transfer to my senior/manager.

fred mulamba
par fred mulamba , Head Waiter , Food fund international (Eatgreek Kouzina)

a face to face customer interaction is the best where u can express your self out be it through gestures or illustrations which cant be done on phone

Eid Al Rasbi
par Eid Al Rasbi , مسول ورشة سيارات , الحشار وشركاه ش .م.

It most to be face to face so that you can see how the customer will on that particular problem ...

 

Utilisateur supprimé
par Utilisateur supprimé

This question depends on the situation, but if both opportunities present themselves I say it's better in person because people react better once they look at you and realize how sorry you are.

Lady Dianne Wenceslao
par Lady Dianne Wenceslao , Accounts And Administrative Officer , CAM AUTO TRADING LLC

either way as long as you solve and can provide the information of the customer's problem / inquiry

Narveen Singh
par Narveen Singh , SME Seller Support (Amazon.in). , Concentrix Daksh Pvt Ltd

Both ways are rights it`s depend upon your knowledge & convincing power.

james njerus
par james njerus , insurance agent , pioneer insurance company

Face to face to more precise and convincing 

Mohammad Abu Farha
par Mohammad Abu Farha , Relationship Manager Corporate Banking , Abu Issa Holding company

I would rather solve customer problems face to face , but solving theirs on phone is also doable.

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