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I think every sales person should have should have customer service skill. And it is not necessary for a customer service representative to be a sales skill.
Both should have customer service skills as that will create a bussiness raport with the customer and also increase the interest of the the customer.
In my openion, I think every salesperson should have customer service skills because if you have that skills you will be a good sales representative.
I think Sales Person should have a more skills in Customer Services due to the Services he or she is concerning to be delivered for the purporse of Keeping the Customers on your Good Services and Making the Customers Returning in your Best Services.
But According to Customer Service Representative Who should have a Sales Skills that is not fail because Sales Skills is a Skills that may be Trained or educated by Proffessional in Accounting or Business Management orient on Sales.
Thank You..
Both, Selling Skills must be buildin quality with CSR and vice versa
Customer servicing is an integral part of a Sales job. On one hand, customer service will keep you on top of the customer's mind and on the other side it will give you opportunities to make multiple connects with the customer. One can use each of the next connect opportunities for cross-selling and upselling.
Customer servicing will also help to build trust. So it is very much necessary for a salesperson to have customer servicing skills and a customer service representative should have sales skills.
Every Salesperson should have customer service skills. Every encounter to someone is a potential sale. A salespersons main goal is to sell so he should take care of customers in every possible way. On the otherhand, A customer service representative doesnt always mean to sell something. He might be someone who is handling complains, answeres queries and is informing customers. But, possessing both skills is an advantage.
I thing every salesperson should have customer service skills and every customer service representative have sales skills.because of both of them should understanding the customer skills.
Both is every essential. It compliment each quality. Sales person should have customer service skills in such a way that customer service representative have sales skills to add value to their customers.