What are the most important characteristics and skills that should be involved in customer service representative?

Question

Rizwan Chhapra · Answer

Characteristics

Patience and Customer respect

Skills

Negotiation and Selling

antonios awadallah · Answer

1-Ability to Handle Surprises
2-Clear Communication Skills
3-Ability to Use "Positive Language"
4-Time Management Skills
5-Ability to "Read" Customers
6-Goal Oriented Focus

subhas dey · Answer

For customer service, one need to be a good listener, parallely one should be specific while probing if the case is critical, so that one should address the correct solution. Patience, multi tasking ability, Good listener are the must.

Zainab Ali · Answer

Having product/service knowledge and ability to delight customers.

Goal oriented and Professional.

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What are the most important characteristics and skills that should be involved in customer service representative?

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