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First Goal/Priority of any organization should be customer satisfaction? Yes/No? Kindly Give your views?

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Question ajoutée par Utilisateur supprimé
Date de publication: 2016/12/24
Elke Woofter
par Elke Woofter , Project Assistant , American Technical Associates

It is the most important thing to keep your customer happy in order to have a flourishing company.

A satisfied customer is a repeat customer and if the customer.

A Customer wants to be treated like a king/queen ... get the best product for the best quality to a good price and the shortest lead time.

ISO 9001 will give you more on this subject 

C J Rajendra Prasad
par C J Rajendra Prasad , Associate

True - first priority of any organisation is to achieve Customer Satisfaction - this includes External and Internal Customers.

 

External Customers are the general patrons who have transactions with our business as per their requirement. 

Internal Customers are the Employees, the Vendors and Stake holders - they are as important as the External Customers. In fact it is said "Take care of your Employees and they will take care of conducting your business - Take care of your Customers and they will take care of the life of your business"

Md Fazlur Rahman
par Md Fazlur Rahman , Procurement Specialist , Engineering and Planning Consultants Ltd

Customer satisfaction is the ultimate goal which is to be achieved through  market research, quality production, excellent HR and  marketing strategy.

dr Mohamed Abou
par dr Mohamed Abou , مدير مالي , الشركة المصريه لنقل الكهرباء - وزارة الكهرباء والطاقه

Yes I agree because if customers satisfy means goods sold means super profits

Manzoor Alam
par Manzoor Alam , Director , 7th Sky Travel & Tourism Services (Pvt.) Limited

Customers are always top priority of any commercial organization without customer care how any business can be run or survive?

I agree with the given answers from the experts.

Omar Saad Ibrahem Alhamadani
par Omar Saad Ibrahem Alhamadani , Online Volunteer Moderator , Bayt.com

Thanks

Yes, but whom ?

whether organization classified Profit or Non-Profit organization , there are beneficiaries ( Customers, Clients,Followers,...) so his-her-their satisfaction is organizations high priority goal , and come first before everything.

Regards

Sattar Abdulkarim  Mohamed
par Sattar Abdulkarim Mohamed , Country Sales Director , Ideal Technical Solutions

Appreciating for your invitation. Yes, the Customer satisfactions has to be a first priority for any organization. In fact the Business could not be expanded without a clear policy to approach the customers and adopting their requirements. Customers awareness and knowing their future plans is considered the corner stone for any success in the market. 

hisham abu dagga
par hisham abu dagga , Project Manager / مدير مشاريع , مؤسسة عبدالكريم العواض للمقاولات

Thanks for invitation

I agree with colleagues answer

Mostafa Ibrahiem
par Mostafa Ibrahiem , Assistant Group Financial Manager , Nasser Abdallah Lootah Group

I believe customer satisfaction is the aim of any organization, but you can not set it as a company goal.

 

Company goals should be a focused and with certain target, like improve quality, reduce prices, increase profit, increase market share and so on..

 

But putting the customer satisfaction itself as a goal may neglect other factors and cause to company's loss and stakeholders to be unsatisfied. 

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