Is it better to apologise if the customer gets angry by mistakes of our staff?

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Posted by:
Ahmed Ramadan Amin Abdelhamid
22-August-2017

Customer Service Customer Relationship Management

Question ajoutée par Shah Faisal , Manager - Accounting & CRM , Stellar Group Of Companies
Date de publication: 2016/12/27

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par Islam Inshassi , Founder And CEO , Kora

he might accept apologize alone but you you might lose him as a client, I think apologize and with a gift or any thing complimentary would make him feel great and you definitely will come back.

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Is it better to apologise if the customer gets angry by mistakes of our staff?

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