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If you become a CEO, please indicate your strategy from the following that define your customer satisfaction program in 2017?

1. Focusing on customer loyalty and relationships

2. Focusing on customer acquisition

3. Pioneering new and emerging technologies to engage our audience

4. Adopting a mobile and social-first approach to major Marketing campaigns

5. Bringing new skill sets into the CS department

6. Branding and customer experience

7. Becoming a data-driven organisation

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Question ajoutée par Heavenly J John , National Head - Aftersales for Ford , Saud Bahwan Group
Date de publication: 2016/12/30
Omar Saad Ibrahem Alhamadani
par Omar Saad Ibrahem Alhamadani , Snr. HR & Finance Officer , Sarri Zawetta Company

Thanks 

Since you are not forcing us to choose only one, so I will mix and select more than one strategy : 

So I prefer to use the following : 1,3,4, and 5.

Happy New Year 

Regards 

Eyad Omar Abdulatif Ahmad  Nofal
par Eyad Omar Abdulatif Ahmad Nofal , Supply Chain Deputy Manager , Axiom Telecom

Focus in customer # 1 The best way to find their need

Thank you! my right answer is focusing on customers loyalty and relationship to become a CEO by chance. Because that's the key point to create a successful environment among the competitive market.

Maher Ahmad
par Maher Ahmad , Head of Planning and Training Division , MOH

Thank you for the invitation.

My answer is (3).

Joe Seychell
par Joe Seychell , head of IT , Pinnacle Investment

Thank you. I would go with option three. Our a pioneering sport and hunger for ciontinious improvement - you are just like every other business. Standout and be imaginative 

Anna Liza Evangelista
par Anna Liza Evangelista , Sales Associate/ Cashier , Parfum Monde llc

If i would giving me a chance to become a CEO, i would be focus on customer loyalty and relationship because that is the key to success of one company.

Mohammed Moheb
par Mohammed Moheb , trainee manager , waitrose & partners

1-Focusing on build relationships with customer

2-Focusing on understand customers needs

3-work on meet customers needs

4-Gradient with customers to get to the stage of loyalty

Lekha Dhinesh
par Lekha Dhinesh , Sales Manager , The Office Store Stationery

Basically the company focuses on customer satisfaction and that's the reason our main aim and focus must be customers. So My options would be 1,3,5,6

Fadel Al Hassan
par Fadel Al Hassan , Senior Customer Relation Representative , Saudi British Bank SABB

I go with number 6

The customer experience supports all other answers. And it may go further (better further)

Yasir Iqbal
par Yasir Iqbal , operations executive , SHAMS MANAGEMENT

I AM DEALING CUSTOMER IN A DAY HUNDRED PLUS WE ARE PROVIDING OUR MEDICAL SERVICES 

TO THEM AND OUR RESPONSIBILITY TO TREAT WELL IN A GOOD MOOD  .AND MY RESPONSIBILITY TO SOLVE THE PROBLEM IN ANY ISSUE LIKE MEDICAL APPLICATION OR EMIRATES ID ETC

Joemarie Dayag
par Joemarie Dayag , Staff Nurse , Ministry of Interior

As a CEO of the company, I will asses first what is the most vital and weak area of the company. I will focus on those things by gettng the trust of my subordinates. Getting the trust of subordinates is not that easy because without them, I will not be here as a CEO. Formal meetings should be organized so that we can discuss what are best solutions to the existing problems. Being a CEO does not mean that you know everything. Reform should start wihin my self, because a good leader is always a good listener.  

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