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While a degree is not required, computer technicians must be knowledgeable with most computer hardware and software, as well as troubleshooting procedures, and basic electronic repair. Technicians work is often over the phone, so communication skills are helpful.
computer technicians must be knowledgeable with most computer hardware and software, as well as troubleshooting procedures, and basic electronic repair.
A computer technician must be versed in a variety of computer systems, software platforms and coding languages to effectively tackle the various problems that may arise with a given computer system. In addition to these technical skills, a computer technician must have people skills to communicate the nature of problems to superiors and customers so they develop strategies to minimize repeat occurrences
Computer DiagnosticsDiagnosing computer problems is an essential skill for a computer technician. This can include software issues such as virus and malicious software removal, as well as hardware problems including determining if certain computer components are failing and how to replace or repair them. Computer diagnostics involves a series of protocols including voltage discharge to ensure the safety of the technician and those working around him. These safety procedures must be incorporated into the technician's repair skill set, and be used every time the technician begins a repair assignment.
Offices across the country use local networks to link computers together for ease of file sharing and security. A computer technician needs to have in-depth knowledge of how computer networks function, how to set them up and how to troubleshoot problems when they arise. Excelling in this particular skill area can land a computer technician a job as an information technology professional monitoring the network of a large company. The technician may also develop a career as a freelance network specialist setting up computer networks for local businesses
Computer jargon can seem complicated and confusing to someone who has not had the level of training a computer repair technician has. A computer technician needs to possess the communication skills to deliver important information regarding computer or network problems to those using the equipment in a way they can easily understand. When users understand the problem and how it was caused, they can develop strategies to avoid creating the problem again in the future. This can help build trust between the computer technician and computer users in other departments of a business.
Computer diagnostics and repair is a service-oriented industry. A technician with a friendly attitude is more likely to secure long-term clients than someone who is abrasive and has poor customer-service skills. Part of developing excellent customer-service skills is to listen to customer needs and place what the customer wants over individual goals or agendas. When customers believe they are dealt with fairly and honestly, they are more likely to come back should other computer service needs arise. A positive customer-service experience can also lead to an increase in customers based on positive word-of-mouth reviews.
Patience is the most important skill - you will need LOTS of it.. and remember the customer is always right, even when they are wrong. The ability to quickly master new technician tools is also important. You also need to now how to switch it off and on again
okay for me the most important skills are to Learn (you can watch YouTube of disassembling laptops or installing new parts, this is what i do ) and practice that’s what i did, i never went to college to study it because most of the stuff i want is in the internet and it helped me to understand how things should be done :) even when i learned about how to use frontpage or how to create a website and for computer parts i went to computer shops and i saw them how they assemble then when i go home i try to do the same with my pc or to find a damage pc to do it also I watched some YouTube videos to know better
As a thump rule, simply before memorizing your post knowledge first understand the computers environment as it has the major role in maintaining the computer. Again the computer through a time can adopt some usage behavior so fill free to ask the user of how he/she does what matters you.
good luck
Typing
Word processing
Spreadsheets
PowerPoint
E-Mail “netiquette"
hardwear andd softwear.........