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What are the decisions you make as a leader for better customer experience? How do you communicate and implement them?

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Question ajoutée par Utilisateur supprimé
Date de publication: 2017/01/19
sameh kamal
par sameh kamal , Human Resources Officer , at the LM Egypt Electronic Industries

Improve the quality of the product or service provided to the customer

Incentives and rewards system when increasing the number of clients

Follow-up customer feedback through the company's Web site

Ashraf E. Mahmoud (PhD)
par Ashraf E. Mahmoud (PhD) , University Lecturer, Freelancer Consultant and Trainer for Int'l Business & Banking TF. , FreeLancer

Thanks for invitation,

The decision is .to well train after sale service people, and contentiously updating their technical knowledge.

Meantime, activating the job of  "The Services Quality Management" in the organization to be in touch with customers.

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