Define customer service in your own words? What does it mean for you?

In my words customer service is all about the "CARE, SATISFACTION AND RELATIONSHIP"!

The services that provide by  you or your company to customer which help out customer to use its product or service. this means that your product usage. the assistance and advice provided by a company to those people who buy or use its products or services.

Customer service is more than just helping customers. Is the process of ensuring customer satisfaction with a product or service. Often, customer service takes place while performing a transaction for the customer, such as making a sale or returning an item.

Customer service can take the form of an in-person interaction, a phone call, self-service systems, or by other means.

It means having thorough knowledge of your inventory, experience with your products, and being able to help customers make the best choices for them.

Treating customers with a friendly, helpful attitude.

Helping customers efficiently, in a friendly manner. It's one of the things that can set your business apart from the others of its kind.

 

Some characteristics of good customer service include:

-          Promptness: Promises for delivery of products must be on time. Delays and cancellations of products should be avoided.

-          Politeness: Politeness is almost a lost art. Saying 'hello,' 'good afternoon,' 'sir', and 'thank you very much' are a part of good customer service. For any business, using good manners is appropriate whether the customer makes a purchase or not.

-          Professionalism: All customers should be treated professionally, which means the use of competence or skill expected of the professional. Professionalism shows the customer they're cared for.

 

-          Personalization: Using the customer's name is very effective in producing loyalty. Customers like the idea that whom they do business with knows them on a personal level.

Customer service is all about knowing your client, both internal and external. This means that you best understands who they are, their needs and meeting them to their satisfaction. Customer service therefore focusses on building brand loyalty and visibility. A good customer service not only aims at solving current needs but also forecasts on future needs and working on them in advance.

Customer service is the support you provide customer who purchased or going to purchase a product or service from an organisation.Customer service is pretty basic just making some body feel comfortable helping them resolve any question they have or concern. And just  taking care or their needs.

As per my understaning ,Customer service is the act of caring of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met

Good customer service, you must have a positive attitude and willing to assist your customers to the best of your ability. Determining the customer's needs and solving problems quickly will lead to satisfied return customers.

costumer service is the support we give to the costumer that helps them have an easy and enjoyable experience, it is more than just providing answers; it is an important part of the promise the company makes to it;s costumers. And it is critical to the success of the business.

Exceed Customer Expectations