What are the factors leads to customer dissatisfaction?

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User Experience

Question ajoutée par Raj Roy , Assistant Manager - New Project , Oxigen Online Services Pvt. Ltd
Date de publication: 2017/01/21

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Factors that lead to customer dissatisfaction are:

1. Lack of clear and detailed information

2. Longer service delivery time

3. Lack of commitment

4. Lack of alternatives

5. Poor pricing model

6. poor after-sales service

7. Unavailability

8. Poor customer service

9. Lack of timeliness

10. Lack of product/service innovation.

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