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Or when we are charging .25%higher interest on bank loans. The sales team is supposed to be the shock absorbers for the bank. Brining in deposits when the interest rate is not attractive compared to other banks or other investment options.
Return is the payment for risk.
If the interest rate is below of other products and/or competitors then you must explain to the customer that:
1. deposits have less risk than other products, hence pay less return
2. your bank is less exposed to market contingencies and risks and that is why it pays less