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What do you mean by "CRM (Customer Relationship Management)" ?

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Question ajoutée par Utilisateur supprimé
Date de publication: 2017/01/23
Noor Atoum
par Noor Atoum , Commercial Department Manager , AZADEA GROUP

CRM mean simply its customer relation management to built that relation between me and customer and make the big amount of customers layolity to our store like exactly CIS which is mean customer information system which is help us to contact customer and provide them with all our news and let them feel that they are VIP customers for us.

djamel bouderdara
par djamel bouderdara , Civil Engineer , “CEG INTERNATIONAL” Engineering Consulting and Project Management Company

What "customer relationship management" model only group on the management of commercial interactions and strengthen relationships with existing and target customers, while reducing costs and enhancing productivity and profitability, using technology to organize and automation and synchronize sales, marketing, customer service and technical support.

 

How to enhance the stability of your business in the most promising markets today through customer relationship management?

 

I believed that your customers are the most valuable assets of your business, and tried to hold more business with existing customers, and focused more on customer values ​​rather than the delivery of the products, and realize the benefits of use preemptive information, and be sure to win customer satisfaction and earn their loyalty, rather than focusing on productivity and profitability, and a wide cut costs without compromising on quality of service and product / products!

 

Check out the actual needs of your customers, and arranged in terms of priority, and through the question of what each customer likes and dislikes, all in order to serve them effectively, and build long-term relationships with all of them.

Absorb well interpreted carefully inquiries and activities of your customers, and ask the best solutions that meet their needs and even exceed their expectations, so as to achieve satisfaction and strengthen their relationships and earn their loyalty.

 

Addressing complaints to the satisfaction of the customer fully satisfaction, through the activation of pre-defined customer relationships, which will deal with the handling of complaints very efficiently and as quickly as management process!

 

It is a customer relationship management system, which is characterized by methodological and flexibility, is the best means of dealing with customers and strengthen relations and promote business operations!

Manzoor Alam
par Manzoor Alam , Director , 7th Sky Travel & Tourism Services (Pvt.) Limited

Its a way, where company establish a link between customer and the business who produce the goods or provide the service. It helps customers when they need, and same time it helps company to generate future business opportunities through customer satisfaction and loyalty.

Mohammed Moheb
par Mohammed Moheb , trainee manager , waitrose & partners

In sum means how to build relationship with customers without talking about products or services company

Ashraf Elsherif
par Ashraf Elsherif , Director of Project Management Office , Condor Electronics SPA

Set of beliefs as used by an individual in a management position to guide the decision making process, according to which a company's goals can be best achieved through identification and satisfaction of the customers' stated and unstated needs and wants.

Ahmed Kanuni
par Ahmed Kanuni , Sales manager - Libya , Etihad Airways

As a sales manager, CRM is most important to build and improve business relationship with customers all around the globe, it's the key to gsin a positive business relationship with trust. 

Utilisateur supprimé
par Utilisateur supprimé

I think is the department responsible for strengthening the relationship with the customer, whether by providing customers with all new and ongoing question about the product

Joe Seychell
par Joe Seychell , head of IT , Pinnacle Investment

CRM is Customer Relationship Management. Is is a interface to a database of customer information, even sales history, it allows a business to mansge, assit and market to its' cusotmer base

Rehmat Ali
par Rehmat Ali , Electrical & Instrumentation FOREMAN , NAKILAT KEPPEL OFFHSORE MARINE

CRM in simplest form is a way to manage leads people interested in your business and your existing customers in the most efficient way possible to extract more value, and by value off course means money.More specifically it refers to the system  a company uses to analyse customer interactions and measure data through customer life cycle.

Muhammad Shahzad Hafeez
par Muhammad Shahzad Hafeez , Head of Corporate Development , Aviva Canada Inc.

Customer relationship management (CRM) is a tool to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and driving sales growth across CRM systems may provide customer-facing staff detailed information on customers' personal information, purchase history, buying preferences and concerns.

nisreen essam
par nisreen essam , Personal Assistant , Salem Travel Agency

Customer relationship management (CRM) is a term that refers to practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and driving sales growth. CRM systems are designed to compile information on customers across different channels -- or points of contact between the customer and the company -- which could include the company's website, telephone, live chat, direct mail, marketing materials and social media. CRM systems can also give customer-facing staff detailed information on customers' personal information, purchase history, buying preferences and concerns.

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