How would we define the Principles of customer care Management?

The quality of customer service is the key differentiator between good, bad and indifferent companies. Good quality customer service keeps customers coming back; bad customer service drives customers away, taking their friends, family and workmates with them. These are some principles Attracting new customers costs more than retaining existing customers. Customer service costs real money. Understand your customers’ needs and meet them. Good process and product design is important. Open all communications channels. Every customer contact is a chance to shine. People expect good customer service everywhere

the definition of mine would be considered in a songSmile tho' your heart is achingSmile even tho' it's breakingWhen there are clouds in the skyYou'll get byIf you smileThro' your fear and sorrowSmile and maybe tomorrowYou'll see the sun come shin-ing thro' for youLight up your face with gladnessHide ev-'ry trace of sadnessAltho' a tear may be ever so nearSmile https://youtu.be/UN8oLGBNXpE

I agree with Mr.Hamza Khiery