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How could we evaluate the effect of good and bad customer service in our company?

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Question ajoutée par Shukri Ibrahim , Administration Officer , Rezayat Company Ltd
Date de publication: 2017/01/27
ALAMGEER HUSSAIN HASHMI
par ALAMGEER HUSSAIN HASHMI , REGIONAL SALES & OPERATIONS MANAGER , Uth Healthcare Pvt., Ltd

The effect of bad customer service will impact negatively on your business which will incur losing customers thus business and revenue and the good customer service will have a positive impact on your business and will retain current customers and business and will attract more customers and will take company to newer heights in business.

Utilisateur supprimé
par Utilisateur supprimé

Smiles you get in- return.

Syed Musheer Ahmad
par Syed Musheer Ahmad , Property & Facility Manager , Ikhtiar Group

Through repeated and continue customer community along with feedback and response from their end. 

Stuart Weitz
par Stuart Weitz , Manager: Reporting & Development , Cell C

A number of different tools / scorecards can be used to evaluate the services you offer to your customers. You can use NPS (Net Performance Score), Social Media Feedback and CSI (Customer Satisfaction Index) to rate the customers' feedback, these are what I would class as looking from outside into the Company, secondly you also need to evaluate your internal Quality of Service, i.e. if in a Call Centre environment, Supervisors and Team Leaders measuring the Quality of Service of the Consultants (how they handle calls and deal with customer issues). It is true as the above authors indicated, that bad service will drive away customers, which will impact the bottom line of the Company.  If you use the above tools / evaluation techniques you can identify the negative customer touchpoints, deal with it immediately, (e.g. identify if processes are not flowing correctly, staff need training) and not to let these mistakes occur again.

Jeshuani Cecil Bautista
par Jeshuani Cecil Bautista , Operations Coordinator , Ms. Myla Manalo

Services can be reflected on the number of customers, might came back to the company and how much sales profit compare to previous of that same season.

Manasa Kaslekar
par Manasa Kaslekar , Senior Talent Acquisition Specialist , Smyth and Bradshaw

I agree with Mr. ALAMGEER HUSSAIN HASHMI response

jonabelle quintana
par jonabelle quintana , store incharge , al homaizi nuts and food stuff co.llc

customer service is a vital component to any successful business.and it could be evaluate by measuring the quality of the good and bad service by getting a feedback from the customers, customers are the only ones  could tell you if you are doing a good or bad service and they are the perfect source to find out  how good or bad the service is., number of the  customer complaints, by knowing this you will know how bad the services given to the customers and start to improve them. Identify the weakness and strength,  identifying them was your key to improve the company's weaknesses and do better than what the strengths are.

shagufta  Jeelani
par shagufta Jeelani , Monitoring and Evaluation Specialist , Arizona State University

Through their feedback once they used services or goods! We can evaluate the support if:

They continue using our services while other service providers are there in the market.

Freqently ask support if needed

Look for new goods and services we offer or going to offer 

less number of complaints

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