Bayt.com

Start networking and exchanging professional insights

Register now or log in to join your professional community.

Follow

Which strategy will help you the most when dealing with an annoyed customer?

1.Remain calm and try to share a story or joke related to the situation.

2.Use your best listening skills without taking it personally.

3.Actively sympathize the customer depending upon the problem.

4.Apologize him gracefully to control the situation.

Retail Banking Customer Interface Customer Service
user-image
Question added by ASHUTOSH SINGH , Branch Manager/Supervisor , State Bank of India
Date Posted: 2017/01/28
Upvote (1) Views (4) Followers (3) Answers (2) Report Question
Write an Answer
Register now or log in to answer.
Suranjan Karunaratne
by Suranjan Karunaratne , marketing & merchendizing , McDonald's , Qatar.

2.Use your best listening skills without taking it personally.

SARA FAIZ
by SARA FAIZ , Senior Personal Banker , BANQUE POPULAIRE DU MAROC -البنك الشعبي

3.Actively sympathize the customer depending upon the problem.

Write Your Answer
More Questions Like This