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So the cliche goes... "Customers are always right!".. Is this an absolute truth?

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Question ajoutée par Kristine Ruiz , Membership & Retention Consultant , Fitness First Middle East
Date de publication: 2017/01/28
Yusuf Al Baroudi
par Yusuf Al Baroudi , Media Coordinator , DMS Global

It should not be interpreted literally but in the view of the customer, as you should never make them feel like their choice is wrong.

 

Make them feel welcome at all times, basically.

Wilberforce Pakati
par Wilberforce Pakati , Graduate Management Trainee , Zimplow Holdings t/a CT Bolts

I view this as a figure of expression, thus though a customer may not be right always, it is our duty to assist them in whatever emotional state they may be in.Therefore this is an absolute truth.

Violeta Aquino
par Violeta Aquino , Parts Sales Administrators / Telesales Executive , Al Habtoor Motors LLC

For me that's true. Customer is always right for those who are smart. But for the others using only this saying they are not smart. In other words "Customer is always right but some are not smart."

Eugenia Kibi
par Eugenia Kibi , Customer Service professional , Hospitality Dynamics

The customer is not always right but as a great customer Service professional, never make the customer feel wrong. Always give him the impression he is right and let your body language especially for facial expression convince him

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