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How would you inform your customers for any type of service interruption?

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Question ajoutée par Utilisateur supprimé
Date de publication: 2017/01/30
Omar Saad Ibrahem Alhamadani
par Omar Saad Ibrahem Alhamadani , Snr. HR & Finance Officer , Sarri Zawetta Company

Thanks 

We are talking on base of customers and beneficiaries, so you need to use usual channel for mass connection e.g.

- e-mails

- social media

- Radio

- outdoor ads

- newspaper  

Obaid ur Rehman
par Obaid ur Rehman , HR Executive , Al Bahr Al Arabi Marine Engineering Services

usually this sort of service interceptions are planned or already forecast ed. so we can inform customers through sms regarding outage durations or services interruptions. if these are unplanned then surely social media, fm radios , emails etc

Md Fazlur Rahman
par Md Fazlur Rahman , Procurement Specialist , Engineering and Planning Consultants Ltd

Fully agree with the media choices as  mentioned by Mr Omar Saad Ibrahem Alhamadan.

 

 

 

 

DR MD ANWAR HOSSAIN
par DR MD ANWAR HOSSAIN , Moderator , bayt.com

Thank you for invitation. I agree with experts answer & I looking forward new experts answer. 

Jiries Qandah
par Jiries Qandah , Sales and Business Development Manager , TrinityHT

Straight forward with clear adequate information, along with the best closest alternative service using positive words.

 

djamel bouderdara
par djamel bouderdara , Civil Engineer , “CEG INTERNATIONAL” Engineering Consulting and Project Management Company

Thank you for the invitation

Thank you for the valuable information and useful

Marwan Mohamed Mahmoud Ahmed
par Marwan Mohamed Mahmoud Ahmed , Projects scheduling and Controlling Manager , WE - Telecom Egypt

I agree with Mr Omar and I like to add

formally you shouldn't inform that customers but you should tell them such as

we upgrade our system

we improve our quality of our service 

Asim Ali Khan
par Asim Ali Khan , Human Resources Director , Arab Media Group

I agree with our experts here. Thanks for inviting!

simon Toyiring
par simon Toyiring , REGIONAL SALES MANAGER NORTH ZONE 1 , FAREAST MERCANTILE NIGERIA LTD

1.through face to face interactions 2.phone calls 3.through emails

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