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How would you use your communication skills to manage a customer whom your team-mate has forwarded to you?

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Question ajoutée par Utilisateur supprimé
Date de publication: 2017/02/03
Shukri Ibrahim
par Shukri Ibrahim , Administration Officer , Rezayat Company Ltd

We all know what happened to the Titanic. Clearer communications could have prevented the tragedy and the loss of more than 1,500 lives. Communications plays just as important a role in your careers. When asked to name the top three skills they believed their subordinates need, 70 percent of the readers of CIO magazine listed communications as one of them.

Here are some tips on how you can communicate more effectively with people at work, be they customers, co-workers, subordinates, or superiors.

1: Beware of interrupting

2: Listen actively

3: Avoid negative questions

4: Be sensitive to differences in technical knowledge

5: Use analogies to explain technical concepts

6: Use positive instead of negative statements

7: Be careful of misinterpreted words and phrases

8: Remember that technical problems involve emotional reactions

9: Anticipate customer objections and questions

 

10: Keep the customer informed

Omar Saad Ibrahem Alhamadani
par Omar Saad Ibrahem Alhamadani , Snr. HR & Finance Officer , Sarri Zawetta Company

Thanks 

I support my colleague Marwans answer 

Marwan Mohamed Mahmoud Ahmed
par Marwan Mohamed Mahmoud Ahmed , Projects scheduling and Controlling Manager , WE - Telecom Egypt

first I collect all data, information and documentation about them after that I and arrange analysis them then I communicate with them 

 

 

Abdul Hameed Kandan Kudukka
par Abdul Hameed Kandan Kudukka , Customer Service Executive , International Maritime & Aviation LLC

If the customer is satisified with the tea-mates services, Will advise the customer we can provide the same service with better perks.

Ashraf E. Mahmoud (PhD)
par Ashraf E. Mahmoud (PhD) , University Lecturer, Freelancer Consultant and Trainer for Int'l Business & Banking TF. , FreeLancer

Thanks for invitation,

Agree with the answer of Mr. Shuskri Mum.

Maher Ahmad
par Maher Ahmad , Head of Planning and Training Division , MOH

Thank you for the invitation.

I agree with Mr. Shukri.

DR MD ANWAR HOSSAIN
par DR MD ANWAR HOSSAIN , Moderator , bayt.com

Thank you for your invitation. I support colleagues answer & looking forward to new answer.

Obaid ur Rehman
par Obaid ur Rehman , HR Executive , Al Bahr Al Arabi Marine Engineering Services

Through effective communication skills. By knowing the issue completely and realizing him/her that issue has been forwarded to me as my colleague was more concerned about you to be served in short time with immediate solution.

ibrahimkutty thayyilavalappil
par ibrahimkutty thayyilavalappil , adminisreration , Kasco

We should communicate with customer politely and convince merits of the product instead of other products

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