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Why are customer focus strategies so difficult to imitate?

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Question ajoutée par Salam Assi , Customer Service Officer , Etihad Bank
Date de publication: 2017/02/04
Omar Saad Ibrahem Alhamadani
par Omar Saad Ibrahem Alhamadani , Snr. HR & Finance Officer , Sarri Zawetta Company

Thanks

In my opinion, Customer-focus strategies put based on; Market share, market nature, customer nature itself, organization vision, and other factors.

Then, markets are not identical nor customer nature, based on that strategies could not be imitated.

Regards

Syed Hasin Akhtar
par Syed Hasin Akhtar , Product & Operations Manager , Talabat Al Maktab- Ezorder Office Supplies

A customer-focused strategy delivers different services to different customers based on how unique the customers are. While product-centric organizations focus on selling the same products to as many customers as possible, customer-centric organizations focus on selling more products to the same customers. At the core of the customer-centric strategy is not efficiency but growth. The difference between the two strategies is the origin—the product versus the customer. To be precise, customer focus is a strategic choice of each organization and hence it MAY be difficult to imitate. The other reasons may be demographic, geographic, personality traits, consumption patterns & lifestyle of customers, Industry characteristics like resources and their capabilities, organizational size. These might make it tough to imitate the customer focus strategies.

Ashraf E. Mahmoud (PhD)
par Ashraf E. Mahmoud (PhD) , University Lecturer, Freelancer Consultant and Trainer for Int'l Business & Banking TF. , FreeLancer

Thanks for invitation,

Agree with the answer of Mr.  Fazlur Rahman.

Obaid ur Rehman
par Obaid ur Rehman , HR Executive , Al Bahr Al Arabi Marine Engineering Services

Market share, social culture, political stability/ instability, market nature, customer nature, organization vision and region of work.

samer abokela
par samer abokela , مدير موارد بشرية , مستشفى عقبة بن نافع

thanksbecause the customers are very different so the strategies  must be different

Md Fazlur Rahman
par Md Fazlur Rahman , Procurement Specialist , Engineering and Planning Consultants Ltd

Customer focussed strategies needs a detail analysis of the target market, customer's choice, preferences and  demand ( external variables) and at the same time to produce goods and services with support from all employees and management (Internal variables).We need to have  a balance between internal and external variables and  it becomes further challenging when the variables itself are dynamic and changing with time.

DR MD ANWAR HOSSAIN
par DR MD ANWAR HOSSAIN , Moderator , bayt.com

Thank you for your invitation. I support colleagues answer & looking forward to new answer.

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