What are the major reasons for customer churn? Can poor customer service lead to a customer churn?

Poor customer service is generally the reason for churn - however price and product performance play a major part as well.

Yes, poor customer service may lead to customer churn, others factors may include; 1. Communication barrier 2. High price relative to competitors 3. Existance of subsistute product 4. Poor quality product. 5. Poor ambience. 6. Unfavourable terms & conditions. Thanx for the invitation

Thank you. I agree with colleagues answer.

Thanks 

I agree with colleagues. Answers 

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Thanks for invitation,

Yes of course, taking into consideration that, not only "Customer Services" but also " After Sales Customer Services".

Bad Customer Service, Bad Onboarding, Lack of Ongoing Customer Success, Natural Causes could lead to customer churn.

 

Mis-commitment from company about quality of product. Poor customer services and high price with low quality.

Thank you for inviting me and I agree with Mr. Joe Seychell.........................

I would prefer to go with Mr. Joe Seychell