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How will you handle a high profile customer who came for exchanges shouting on the floor?

I think this is one of the most embarrassing situation where Floor staff are facing on day to day basis.

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Question ajoutée par Seiboy Sitlhou , Concept Manager , Lifestyle International Pvt Ltd (Landmark Group)
Date de publication: 2017/02/10
Hemant Chalke
par Hemant Chalke , Director – FM & Security , Al Anadee Contracting Company

There is nithing like a high profile customer.  Do we mean others are low-profile???  Give immediate attention n priority.  Empathise n imagine yourself in his or her shoes.  Try to take him away from public eye n offer assistance.  Ask n get specific details of the greivance By using mirroring technique.  Offer immediate solutions without blaming anyone in the team even if you know who is responsible. If you r unable to help get someone who can.  Do not n i repeat do not direct him or ger to find that other person himself on his own whether or not its a high-profile customer.  Ensure help was given by the person you handed over the customer to.  Lastly follow up n get feedback on how the customer feels now.

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