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"If I am selling to you, I speak your language". Is this correct with a customer service employee?

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Question ajoutée par saleh Abdu , Administrative Officer , Fawaz A Alhokair & Co.
Date de publication: 2017/02/13
Audie Manalo
par Audie Manalo , TECHNICAL SUPPORT ENGINEER , SUNLINK TECHNOLOGIES, INC

yes, it is always better to speak the language of the customer, or at least learn how to speak customers language, fluent or not as long customers are satisfied.

Don't just talk to the customers, we should communicate to them

Sali Al-Charif
par Sali Al-Charif , Sales Supervisor , Medcare & Al-Rwani Healthcare & Orphan Pharma

By understanding the customer's needs and body language, one can approach customer and satisfy their needs while speaking to them in a language they would understand, which makes the seller and the customer have a bond and temporary trust over the product being sold.

Oscar Cudiamat jr
par Oscar Cudiamat jr , sales attendant , Adnoc

I think it's no,in a standard  way,we must talk first in English and then lately it's ok to talk in their own language specially if we know their language.

Madiha Batool
par Madiha Batool , Administration , McDermott Middle East

Yes it is correct, convenient and easy, if customer service employee communicate with me in same language and has better understanding to clarify the small details and discuss the matter fully till resolved.

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POOJA SARKAR
par POOJA SARKAR , SR MERCHANDISER , Balaji Leather Creation

Yes, one must know the language costomer comfortable with because there's no point talking if costomer don't understood what you want them to, As a customer service employee one must learn to communicate. To communicate a common language is always important but more than that is the expertise of realizing the customers exact requirement so that one can solve the problem much more faster. Hence one must learn the "language of the customer" both literally and metaphorically

Bilal Yousaf
par Bilal Yousaf , Quality Assurance Intern , Nestle UK

Definitely because you're not only selling the product, you're selling yourself. One needs to make the customer comfortable around them in order to initiate and sustain sales. 

aurang zeb  subhan
par aurang zeb subhan , owner,supervisor for every dept , abuomar auto maint workshop llc sharjah

yes,always best because communication is the key for success.

Naveed  Husain
par Naveed Husain , Science Teacher , Leading Science Academy and Al Hira professor Academy Raiwind

yes for better understanding

Newaj Sorif
par Newaj Sorif , Manager at Accounts and Procurement , Harun corporation

Yes. It's the first condition to deal a customer with his own language.

Ahmed Wardat
par Ahmed Wardat , Sales Engineer , Automated Buildings Company

Yes it is correct, customer will have full knowledge about what i'm saying

shahid ahmed m
par shahid ahmed m , Sr Financial Sourcing Manager , ICICI Prudential

yes its always good to approach the customer with there own language

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