Communiquez avec les autres et partagez vos connaissances professionnelles

Inscrivez-vous ou connectez-vous pour rejoindre votre communauté professionnelle.

Suivre

If I can't maintain my customer base, which area should I start investigating in order to find what is responsible for my customer loss?

user-image
Question ajoutée par Salam Assi , Customer Service Officer , Etihad Bank
Date de publication: 2017/02/19
samer abokela
par samer abokela , مدير موارد بشرية , مستشفى عقبة بن نافع

thanks

agree with mr.omr saad

Omar Saad Ibrahem Alhamadani
par Omar Saad Ibrahem Alhamadani , Snr. HR & Finance Officer , Sarri Zawetta Company

Thanks 

- your procedures as a sales manager, CSR manager 

- your CSR employees who have direct touch with customers

- your product or service, or marketing manager on behalf of your product- service to know what the fault made and let customers go to an other products

Regards  

John Mories Macalinao
par John Mories Macalinao , Housekeeper , HRH King Salman bin Abdullaziz Palace

Start from within the company. First the product or service that you cater, it can be out of date or needs some innovation. Second, check also your crew maybe they do not share the same goals as you do or they are not that in to giving the best service they can while on-duty.

Because those two are the main reasons why you have customers in the first place. And it is always better to check ourselves before checking others or outside factors that can affect our business.

ayman ahmed
par ayman ahmed , SALES MANAGER , Extra Electronics Co., Ltd

A customer who contacts customer support about their first order is just as important as a customer who contacts customer service about their tenth order. Treat each customer with respect and take appropriate action. A happy customer is likely to tell at least three friends about a positive experience and great customer service leads to increased sales. Best of all, you can keep track of previous customer communication through tools such as CRM software.

Joe Seychell
par Joe Seychell , head of IT , Pinnacle Investment

Start with your current customers ! - you dont want to loose them as well - stem the leak - ask them what you can do to improve your service to them. 

 

If you are shedding customers - if Staff knew why, or the business manager - or the owner knew - it would be an easy remedy - but if the loss is ongoing - the swiftest and most effect solution is via you customers - that is source is your of the issue.

Shakeel Ahmed
par Shakeel Ahmed , Business plan developer/writer , Immigration consultancy firm

Start with your employees coz employees are the one who deal with customers. I don't mean to say they are responsible but maybe there way of dealing customers is not a good way and they need some training

Fahad Jahangir
par Fahad Jahangir , Senior Procurement Category Manager , Vale

A declining customer base is a serious issue. Break it down this way - 100% of your customers are people and people remember how you / your company made them feel. Its human psychology that people will always remember how your actions made them feel, regardless of the outcome. 

So start with your product / service analysis. How is your product / service designed to make people feed good about using that service or product.? Who are your customers? What are their needs? What are the pain points? What is competition doing? Look at broad issues rather than 'cello-taping' incidents. As you can understand, there isnt a silver bullet which will stem the flow of customers. Every business needs to employ a unique strategy to ring-fence its customerbase

Bryan Binggayen
par Bryan Binggayen , Office Assistant , Genomedia Art Production

As you enter as part of business you should know about the market of the company and the business sales. Competitors is always come along the way. Commiting a job is not like just to have money, like a boss they want to run their company in long term. I'ts like don't go higher if you cannot maintain it.

tokunbo okesanya
par tokunbo okesanya , Chief Executive Officer , Sauces Et Al

Check your product quality and production processes. Poor product quality is a high factor in customer loss

Obaid ur Rehman
par Obaid ur Rehman , HR Executive , Al Bahr Al Arabi Marine Engineering Services

Product quality and customer services department.

More Questions Like This