How to improve my career as a contact center ? Does this career have opportunities and worth to keep on it?

What i important is to understand the business that your centre caters to...that business will determine the skills that you need go have

In order to stay relevant to your role you need to be abrest with the skills that are prevelant

This will ensure that you are always necessary to your business

Should be a master of your skill - you will become inevitable to your business