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Customer service training is very important to all employee because this is how we know how to handle or deal different kind of situation either good or bad customers. This training will help you enhance your knowledge about to customer service relation. They provide you communication skills, on how to develop product knowledge and a lot of exercise they provide about all customer service.
Customers service training enables all employees, of various positions to comprehend their role in the success of the business. It will inspire all team members to contribute to a successful and seamless flow of conversation between departments. This will positively enhance team work, customers relations and eventually client experience.
Employees must understand the concept of internal customers and external customers. The role of each department is reliant on the other. While there maybe a team that meets and interacts with the end consumer, that doesn't make them more important. Everyone has a customer to satisfy, service and build a relationship with.
yes every employee need customer service training because that is improve the ability of management especially in the hard situations ,and that is good to improve many skills like focusing reaction listening and solving problems .
Customer service is not a department. It is a philosophy to be embraced by every employee – from the CEO to the most recently hired.
I’ve been preaching this for years. Yet it still surprises me that many companies don’t recognize the value of training their employees – all employees – in the area of customer service. No, not everyone is trained the same. Someone on the front line, who has direct contact with customers, will be trained differently than someone in the warehouse, who has virtually no contact with a customer. But here is the point: At some point, everyone is going to impact the customer.
Front-line customer service is obvious. People who interact directly with a customer must have a skillset and mindset to meet or exceed a customer’s expectations. Some of the more important traits and abilities might be friendliness, empathy, communication skills, problem solving, patience and more. Companies spend hours and days – sometimes weeks – training the people on the “front line.”
Yet the people who aren’t trained are often the people who could have the greatest impact on the customer. As an example, the warehouse team member who improperly packs a box will create a problem for the customer when the package arrives and the contents are damaged or a part is missing. Sure, that warehouse employee never talks to the customer, but what he or she does every day, picking and packing products, has a big impact on the customer. At a minimum, the warehouse employee needs to understand the impression the company is trying to create for the customer, and how he or she fits into a culture that is customer-focused. And, that takes training.
Training should start on the first day. There are some companies that won’t let an employee start doing what they were hired to do until they receive basic training. Disney is one of the best examples of this. All employees, also known as cast members, regardless of what they are hired to do, must go through what is called Traditions Training, where they learn the basics of the Disney philosophy, which is genuinely focused on the customer/guest.
Zappos is famous for its on boarding of employees with extensive training that starts immediately when employees come to work. At the end of their basic training, new employees are offered a financial incentive to leave the company if they don’t think they will fit into the Zappos culture. If you’re not willing to live the Zappos mantra, which is Powered by Service, then you are encouraged to leave.
Sure, Disney and Zappos are legends in the customer service world, but what about the rest of us? There are plenty of companies that deliver an amazing service experience that goes unrecognized. I recently was introduced to businessolver a benefits technology company that helps HR professionals and employees select, manage and engage with their company’s benefits. I was impressed with how they handle on boarding and career development. And, customer service is a big part of that. It’s mandatory that every new employee receives the training.
Customer service training needs every employee because we have to know how to handle or deal different kind of situation either good or bad customers.
Yes,to be able to hear the feedbacks of the customer it is important to know the customer satisfaction on the company's service.It is important to deal with the customers properly to maintain good market in terms of good professionalism.
Every employee is in a way a representation of the whole company, the way the customer feels about the employees they interact with, shapes their view of the company in general. It is also necessary for the employees to receive customer service training and to be good at it to develop/maintain consumer trust and reputation in the company.
yes i believe that customers should be treated as king.Our attitude play a vital role to grab the target market.our customers make us sure that we are good manager and administrator.It is very important to know that we must keep proper and well award communication chain between customers and our services.services that really satisfy the kings of organization.our services for customers are like a petrol in engine.
Thanks
Yes, But yes means employees who work face to face with customers....
Regards
To any company the employees are the front line. they come across a customer or a prospective customers. they should be able to handle customers as there can be occasions where the customer knowing that you work in the company might ask you about details of process or product and the employees should be in a position to answer the person. The employees hould all coltivate a customer friendly attitude and know that they are the result of their customers.
Customer service Training is very important to an organization because it is often the only contact a customer has with a company. Customers are vital to an organization so consequently, when they have a question or product issue, they expect a company's customer service department to resolve their issues and to explain further about their Concern.
