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How much extra costs of the project can often be attributed to a lack of quality?

 

 

Operation Quality Management Quality Tools Project Management Management
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Question ajoutée par Muhammad Farooq , QA-QC MANAGER , AL Bawani contracting co.
Date de publication: 2017/02/24
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osama eldesoky
par osama eldesoky , QA/QC Manager , Nuclear and Radiological Regulatory Body of Egypt (ENRRA)

The Cost of Poor Quality separated these costs into 3 categories:

  • Prevention Costs: Including quality planning, training, preventive maintenance, housekeeping etc.
  • Appraisal Costs: Including testing, inspection, audits, reviews and surveys, etc.
  • Failure Costs:
    • Internal Failures: Including scrap, rework, expediting, equipment downtime, injuries, etc.
    • External Failures: Including product recalls, returned products, complaint handling, lost sales, etc.

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